Increasing Professionalism While Keeping it Natural
We don’t want to turn our social media platforms or their administrators into cold robots, but at the same time providing a consistent customer (in our case, investor) experience is key to quality branding.
This protocol / decision tree would not be for normal conversation. We see how the community interacts with one another and admins are part of that community. Friendly conversations, brainstorming and the like would continue as-is: Natural and organic discussions.
However, for common questions or statements, a response bank could be developed. Think of this idea as a FAQ answer bank in application on social sites.
Someone comes on and says “When new exchange?”; admins will have a response for that.
Someone comes on and says “When is the swap?”; admins will have a response for that.
“New news?”, “When moon?”, “Admin please DM me” etc etc. Consistent responses that conveys both brand and personality.
This protocol would mainly apply to new interests or repeating questions. We don’t want to turn our admins and the brand into robots. All I’m saying is that there is some “low lying fruit” to improve systemizations and professionalism.
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- Trevor on April 3, 2019 @ 02:02:02
- Trevor on March 16, 2019 @ 06:37:36
- Trevor on March 8, 2019 @ 06:52:47
This post was created by Trevor on March 1, 2019.